Water flood damage cleanup is a highly technical process, so it’s normal to have questions about how to handle water cleanup, fix water damage and how the house flood restoration process works. The following are commonly asked questions by our house flood customers:

Will insurance cover the water damage to my property?

Whether or not the insurance company will cover the damage depends on the source of the damage, (i.e. whether it was a natural disaster like a flood, or if it was caused by a burst pipe). The insurance company will also want to make sure that you took the necessary precautions to try and prevent the situation.

PRODRY Restoration are experienced with the insurance claim process. We deal with insurance companies on a daily basis, and can help you submit your claim properly and effectively the first time around. We are here to help you, and our water damage remediation services are accepted by all the big homeowners insurance companies.

Can I restore the damage myself?

The use of non-commercial equipment will not properly extract water from the affected areas and materials. It is important to properly dry water-damaged areas within 24-48 hours in order to prevent mold growth.

Can you refer me to a plumber after you repair and remove all of my water damage?

Yes! Many times, the cause of water damage comes from a plumbing issue, and we realize you’ll want someone to assist you with those needs. AAA Restoration works with licensed and reliable plumbers that we would be happy to refer to you.

How long will it take my property to dry?

A number of factors determine drying time including location and size of affected area, types of building materials, weather conditions and how quickly remediation services begin. Each situation is unique, however, most property takes approximately 3-5 days to dry.

What does the water damage restoration process involve?

PRODRY Restoration will first inspect the area and attempt to stop the water source from creating additional damage. We will then use our water extraction machinery to remove any standing or access water from the site. Once the water is gone, we start the drying process with dehumidifiers and heavy fans. When the area is dry to our satisfaction, we test the air to make sure the problem is resolved and the moisture and any mold spores have been removed.

Why does my house smell so bad?

Often times the humidity in your house has maybe doubled or tripled from what is normal and materials are wet that normally are not designed to get wet.  If it has been 3 to 4 days since the initial water loss and you start smelling a souring smell, you may be getting bacteria forming.  After we have dried out everything the smell should be gone.

Why does the adjuster wait so long to inspect my loss?

Often the adjuster will wait until the dry out process is complete in order to be able to assess damages.  Other times because of our relationship with the adjuster, they may rely on our photos and scope of repairs without doing an inspection of their own.

Do I need to move out of my home during the remediation process?

Air movers and dehumidifiers create some noise. It is important that the equipment remains on, so if you find the noise to be disruptive, you might want to consider another place to stay.

What are some common effects of water damage?

Excess water in your home has the potential to create a variety of unwanted secondary effects. Property can be ruined or its value decreased, the structure of the home compromised, and water damage remediation services can cost thousands of dollars. Paint and wallpaper can chip, carpets can be destroyed and wood floors can rot. Mold can grow from untreated excess water and pose a serious threat to your health and the health of your family.

Have additional questions? Feel free to give us a call!

(630) 699-4148